Policy

Customer Care

Our service aims to put customer care at the centre of our work. We have an up to date customer care policy in place, which we work to and review at regular intervals. 

As part of this, we welcome feedback from customers, so that we are able to improve year on year as a service.

To provide feedback or suggestions for improvement, please email - Dr Kaye Blackburn on - info@nulake-psychologist.co.uk 

Attendance 

We book on a 'first come first served' basis and can accomodate most attendance preferences, in our weekly clinics.

Most clients are seen within one week of making contact, without the need to wait. Enquiries are welcome seven days a week.

We provide weekly clinics for most of the year and advertise our opening times via social media and this website.

Risk Management 

We have transparent policies in terms of managing risk, to help to keep our customers safe and informed.

Dr Blackburn holds a current enhanced DBS certificate, for working with adults and children.

Our service cannot offer out of hours crisis or emergency provision, but we do help clients to change risk behaviours over time, using therapy skills building.  We also discuss ways clients can manage their risk between sessions.

In an emergency, if you are unable to keep yourself safe, please contact your GP or crisis contacts as pre - discussed or ring 999.

GDPR

Our service is registered with the Information Commissioner's office (ICO) and is compliant with the General Data Protection Regulations (GDPR), taking care of your confidential, personal data.

In case of a customer enquiry, initial contact information, is held for a period of one month to allow people time to decide, if they wish to engage with our service.

If customers decide to attend assessment and therapy or supervision services, we provide full details of our privacy and data protection processes at the first meeting. 

Insurance

We are insured with Ansvar and Howden insurance groups for public liability and professional indemnity. For further details or to view our qualification or insurance proofs, please get in contact.

Environmentally friendly

We strongly value, animal and planet friendly ways of working, as do many of our customers. As a company, we strive to reduce waste and to choose sustainable materials and practices, where possible.

We recycle our ink; offer emailed rather than printed handouts, as an option; use a shredding company for secure shredding who recycles. We are seeking ways to move to glass bottles and reduce plastic waste.

This is an on going process and any suggestions for improvement are welcomed.

As part of giving back to our valuable World, we support earth friendly charities linked to our social media blog.